If either does not operate when the door is open the hardware needs to be replaced.
Pella door lock stuck.
Contacted pella storm door service at 866 809 9460.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
The door might be difficult to latch and release if the strikes are misaligned.
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Pry off the plastic covers loosen the screws and slide the strikes up or down a few millimeters.
To unjam the deadbolt remove the installation screws on the latch rail from the outside.
This is a waste of time because the striker plate is still held firmly by 3 screws you can t get to.
Wipe off any excess lubricant with a rag.
Lubricate the hinges with silicone spray or 3 in 1 oil.
The pella contact suggested removing the screw cover strip on the latch side and removing the 5 screws holding the latch side trim.
Spray a silicone spray lubricant into the door s latch mechanism.
Each case of stuck door can have its own challenges and solutions due to the variety of factors that can contribute to this type of situation and because of the many different door designs door hardware and door functions.
Pella does not have instructions readily available for fixing locked shut doors.
The inside hinge rail screws could be too tight.
Once the door is open operate the handle and turn the deadbolt.
Loosen them a turn to relax the tension.
The door opening may be out of square which can happen as a home settles.
I cannot open my pella storm door step 1.
If your door is new the hinges could be tight until they receive some use.